At the outset of COVID-19, data centers were designated “essential” since virtually all industries and consumers depend on them. The urgency for remote access, management and configuration of data centers became even more important in the wake of the pandemic.
QTS Realty Trust is a leader in providing these remote services and much more. Supporting its commitment to digitize its entire end-to-end systems and processes, QTS is the first and only multi-tenant data center operator with a sophisticated software-defined orchestration platform powered by AI, ML, predictive analytics (PA) and virtual reality (VR) technologies.
QTS’ API-driven Service Delivery Platform (SDP) empowers customers to interact with their data, services, and connectivity ecosystem by providing real-time visibility, access and dynamic control over critical metrics across hybrid IT environments from a single platform and/or mobile device. This enables customers to benefit from new business innovations and operational savings critical to their IT investment.
SDP applications leverage next-generation AI, ML and PA to accurately forecast power consumption, automate the provisioning of services, and perform online ordering and asset management. VR technologies enable new virtual collaboration tools and a 3D visualization application that renders an exact replication of a customer’s IT environment in real-time.
QTS’ SDP was recently profiled in a Raymond James Industry Brief: Data Maps and Killer Apps (released June 2020) that surveyed the platforms of three global data center operators:
“While all three platforms have the ability to track and report common data, the ease of use of the systems was quite different. Only QTS had the entire system wrapped up into an app that was available across multiple desktop, tablet, and mobile platforms, complete with 3D imaging and simple graphics that outlined the situation visually down to an individual rack within a cabinet. QTS’ system also has video capability using facial recognition to detect and identify employees and contractors separately, highlight an open cabinet door and other potential hazards inside the customers cage, and it is all either real time or on a recorded basis to highlight potential errors and problems. Live heat maps allow customers to see the areas with potential and existing performance issues and to see outages in real time and track down problems. As far as features and functionality, QTS SDP system was the clear winner.”
