The federal government desires to implement laws and a technique to safeguard consumers, notably these within the Data, Communication, and Technological area, Mrs. Ursula Owusu-Ekuful Minister for Communication and Digitalisation, has mentioned.
She mentioned plans have been in progress to sanction purchaser assurance regulation within the nation to ensure that purchasers of expertise have been correctly protected.
Speaking at a purchaser gathering on media communications administrations coordinated by the Nationwide Communications Authority in Kumasi, she mentioned Authorities was resolved to ensure that there was psychological stability within the telecom local weather.
This, she mentioned would help with selling consumer info safety and respectability.
The gathering, which was on the subject“Making certain a Secure and Secured Communications Setting for Shoppers” was to empower clients and supporters to air their challenges and have them tended to by directors within the media transmission space.
Mrs. Owusu-Ekuful mentioned at current, greater than 12 million Ghanaians have enlisted their Ghana Playing cards with their SIM playing cards.
This, as per her, was an apparent signal that rather more Ghanaians at present grasped the embodiment of the exercise.
She prompted purchasers, that they reserved the privilege to search for change assuming they have been discontent with the administrations that they had purchased into.
The Minister mentioned as a function of their plans, an improved purchaser expertise, the nationwide roaming service which helps permitted telephones to naturally interface with cellular networks with the very best nature of administration in any area had been laid out.
Mrs. Owusu – Ekuful urged the final society to make the most of innovation on the grounds that the curiosity of the purchasers can be sufficiently safeguarded in such a fashion.
Mr. Joe Anokye, Director-Normal of the Nationwide Communications Authority (NCA), inspired the final inhabitants to register their SIM playing cards to assist with constructing a robust framework and assist in the investigation of cybercrimes.
He mentioned the NCA would try to ensure that service suppliers adopted by way of on their commitments and supply productive kinds of help.
Mr. Kofi Darko Asiedu, Assistant Coordinating Director of the Ashanti Regional Coordinating Council, inspired NCA to divert consideration in the direction of shopper insurance coverage and battle unlucky and unreasonable exchanging rehearses.
They need to likewise trade and assemble agreements on primary points within the correspondence enterprise.
Consumers on the dialogue requested improved customer support to satisfy the singular requirements of shoppers.
